Frequently asked questions
The answers, plainly given.
The questions we hear from general managers, legal teams and members of staff, with the answers we give them.
No one other than the guest, then the employee. The amount travels from the guest's card to the employee's personal wallet, held with a licensed electronic money institution. Neither the hotel nor Gratias holds the sums at any moment.
Aggregate figures: participation, trends, breakdown by role. Never a per-person amount. This limit is a structural property of the platform, technically attested, not merely a usage policy.
$9 per open staff account per month, in your hotel's currency. Cards are printed on PVC in your property's colours: $29 each for the card with an NFC chip and a printed QR code, $9 each for the card with a printed QR code alone, ordered twenty pieces at a time as a minimum. No set-up fees, no commitment, no tiers. Employees never pay anything.
They tap their telephone on a card or QR code: the property's page opens with the employee's name, in their language, with their currency shown for reference. They choose an amount and pay within five seconds. No application, no account.
A team card is presented wherever service is collective: the floor, the linen room, the pool. The expression of thanks is split equally between the active members, down to the cent, into their personal accounts, never into a common till.
The split remains equal, and twenty divided by forty does come to fifty cents. This is not a setting to change, it is a rule of set-up: the property composes its teams at the right scale, by floor, by service, by morning brigade, rather than a single team of forty people.
Nothing to Gratias, nothing to the property: they receive 100% of every expression of thanks, and the weekly transfer to their bank account is complimentary. No employee feature is ever withheld behind a paid tier. That 100% is a gross amount: tax due on an expression of thanks remains the employee's own, exactly as on a salary, and we withhold nothing on their behalf. Their space tells them each month which rule applies in their country.
The guest page speaks seven languages, including Arabic, and shows the guest's currency for reference. Each property bills and displays in its own currency; a group sees per-currency totals, never added together.
A tax engine covers France, Spain, the United States, the United Kingdom, Italy and Greece. Each employee sees their monthly status in one sentence and may ask a question: the answer cites the applicable rule. General information, not individual advice.
Yes. Discretion mode applies a neutral descriptor on the guest's bank statement and veils amounts on screen until the first gesture. Designed for hotels that prize discretion.
A head-office console consolidates properties across all their currencies, never adding them together, and places each property among its peers through anonymous benchmarks: each sees only its own rank.
A few days. The property is created, its identity applied in a single click, and the cards arrive numbered and ready to use. No technical integration is required to begin.
A question not answered here?
Write to us: the founding team replies personally, within one working day.