Frequently asked questions

The answers, plainly given.

The questions we hear from general managers, legal teams and members of staff, with the answers we give them.

No one other than the guest, then the employee. The amount travels from the guest's card to the employee's personal wallet, held with a licensed electronic money institution. Neither the hotel nor Gratias holds the sums at any moment.

A question not answered here?

Write to us: the founding team replies personally, within one working day.