The roles behind a stay
The hands behind the stay, one by one.
A memorable stay is the work of twelve roles, from the most visible to the most discreet. Gratias gives each one its page, its card and its share: direct payments to named individuals, never a common pot.
The doorman01 
The valet02 
The porter03 
Front desk04 
The chauffeur05 
The head housekeeper06 
The room attendant07 
Turndown service08 
The laundry09 
The pool10 
The buggy11 
Back of house12
Teams
And those the guest never meets.
Linen room, floors, kitchen: the most discreet hands of the stay have no card to present. A team card gives them one. Every expression of thanks is split equally between the active members, down to the cent, into their personal accounts. Never into a common till.
- 01A team card is presented wherever service is collective: the floor, the linen room, the pool.
- 02The amount is split equally between the active members of the team, down to the cent, into their personal accounts.
- 03Upon departure, the stay notebook lets the guest thank those they never met as well.