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Trust

Prove it, never proclaim it.

Every promise can be checked on screen, by you and by your teams. This is what each of them sees of the same €20.00 thank-you.

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Eight exhibits, as each person sees them. The same €20.00 thank-you, from the guest's phone to the payroll export.

The guest's receipt

Before paying, the guest sees what Amélie receives and what the service costs. The fee is added to the thanks and takes nothing from it.

Every line of the charge
For AmélieThe amount the guest chose€20.00
Service fee, in addition€0.90 + 5% of €20.00€1.90
Total charged€21.90

Amélie's wallet

Amélie sees the same amount, to the cent, and her balance goes from €164.50 to €184.50.

Amélie's balance
€184.50
€164.50 → €184.50
Thank-you received · 2:32 pm+ €20.00
Reception card

Management's report

Management reads numbers of thanks by role; it never reads the details of a thank-you or a guest's message.

Weekly report26 October to 1 November
Housekeeping21 thanks
Concierge4 thanks
SpaNo thanks this week

Counts by role: no line names an employee, none shows a guest's message.

The payroll line

The payroll team receives each staff member's monthly total, for their payslip, and nothing else.

Payroll for the monthExport
Named document, for the payroll team only.
Durand Amélie€312.00Reception · October 2026

The hotel's history

Every operation is recorded after the ones before it. A correction is added, and nothing is erased.

Friday 30 October, 9:00 amWeekly transfer sent
Monday 2 November, 6:10 pmCard 7K2M4QF handed to Amélie
Tuesday 3 November, 2:32 pmThank-you settled for Amélie
A correction is added here, after the rest

The refused word

The hotel writes its own wording, in each language. A word that does not belong to the vocabulary of thanks is refused before it is published.

gratias.io/hotel/tilleuls/textes
Guest page wording
Button label · English
Thank AmélieAccepted
Heading above the amounts · Italian
Text refused. It uses a word that does not belong to the vocabulary of thanks. Rephrase it before saving.
Save

The page of a silent card

A paused card and an unknown link open the same page, with no logo and no hotel name. No one can tell that a card is paused or that a staff member has left.

This link is no longer activePlease ask at reception if you would like to thank a member of the hotel's team.

Amélie's email

The email announces a thank-you, never its amount. Amélie chooses for herself whether to receive these emails.

Hôtel des TilleulsTo Améliejust now
A guest thought of you
The details are waiting in your personal space.
Thank-you passed on by Gratias
Your emails
An email for each thank-youChosen by Amélie

One amount, from one screen to the next.

€21.90charged to the guest, fee included
€20.00received by Amélie, to the cent
€1.90service fee, the only share for Gratias
€0.00held by the hotel

No thanked sum is held by the hotel or by Gratias.

The documents management hands to its governance bodies.

The statement of the funds' route, the works council consultation file for hotels in France, the traceability statement and the CSRD methodology note are drawn from the hotel's real settings. The funds' route statement and the works council file are issued in French.

Each carries a review banner, which prints with it. It says the document is a support for the hotel's counsel to review, and that it is not legal advice.

Ready to get started?

Create your trial space and check every exhibit with your team, in your colours, with no real payment. Or ask the Gratias team for a demo on your own hotel.

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What you will pay

€9.00 excl. tax per staff account per month. Staff pay nothing.

The bill
Groups

Head office reads its hotels side by side, each in its own currency, without ever seeing a person.

The head-office console